This is just one of the questions we cover as part of our Business Improvement Programme.
“A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they are mutually accountable.“ (Katzenbach and Smith, 1993 – Harvard Business School)
Here are four other questions, we are regularly asked and which form a core part of the programme, when we are exploring teams (both internal and external teams).
1. What teams do?
- The team members have distinct roles
- There is interaction
- They have an attention to problem solving
- The team and its individuals are goal driven – productive output
- Individuals subservient to Team
- No passengers
2. What are the key steps to building a trusted team?
- Find
- Recruit
- Retain
- Develop
3. What are the four levels of Responsibility for roles?
- Responsible (carries out activity)
- Accountable (responsible for outcome)
- Consulted (opinion sought, makes input to activity, 2 way)
- Informed (needs to know)
4. Which levels require focus for reward and recognition?
- Individual
- Team
- Companywide
If you would like to explore these area further as part of our next programme, then please click here for more details
