What is a team?

This is just one of the questions we cover as part of our Business Improvement Programme.

"A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they are mutually accountable.“ (Katzenbach and Smith, 1993 – Harvard Business School)

Here are four other questions, we are regularly asked and which form a core part of the programme, when we are exploring teams (both internal and external teams).

1. What teams do?

  • The team members have distinct roles
  • There is interaction
  • They have an attention to problem solving
  • The team and its individuals are goal driven – productive output
  • Individuals subservient to Team
  • No passengers

2. What are the key steps to building a trusted team?

  • Find
  • Recruit
  • Retain
  • Develop

3. What are the four levels of Responsibility for roles?

  1. Responsible (carries out activity)
  2. Accountable (responsible for outcome)
  3. Consulted (opinion sought, makes input to activity, 2 way)
  4. Informed (needs to know)

4. Which levels require focus for reward and recognition?

  • Individual
  • Team
  • Companywide

If you would like to explore these area further as part of our next programme, then please click here for more details